Federal Law No

Federal Law No. (6) of 2007 on the Establishment of the Insurance Authority and Regulation of its Operations and its amendments;

Federal Law No. (8) of 2019 on Medical Products, the Pharmacy Profession and Pharmaceutical Establishments; and Based on the documents submitted by the Minister of Economy, the approval of the Council of Ministers and the Federal National Council, and the ratification of the Federal Supreme Council,

For the purposes of the present Law, the following terms and expressions shall have the meanings assigned against each of them, unless the context requires otherwise:

State: The United Arab Emirates.

Ministry: The Ministry of Economy.

Minister: The Minister of Economy.

Competent Authority: The competent local authority in the concerned emirate entrusted with implementing the provisions of this Law.

Relevant Authorities: Federal or local government agencies concerned with the supervision and control over the business of the Supplier in the sectors under their supervision or control.

Committee: The Supreme Committee for Consumer Protection.

Department: The administrative unit concerned with Consumer protection affairs in the Ministry.

Standard Specifications: The mandatory standard specifications accredited by the Emirates Authority for Standardization and Metrology in the State.

Consumer: Every physical or juristic person who obtains a Good or Service - with or without charge - to satisfy his personal needs or the needs of others, or for which transactions or contracts are concluded therewith.

Supplier: Every juristic person who provides the Service, or manufactures, distributes, trades, sells, supplies, exports, imports a Good, or interferes in its production, trading or storage with the aim of providing it to the Consumer or entering into a transaction or a contract therewith in its regard.

Advertiser: Every juristic person who, by itself or through others, advertises the Good, Service or information by various means of advertising or announcement, whether the Advertiser is the Supplier himself or a person authorised to do so.

Good: Every natural, industrial, agricultural, animal, transformative, intellectual, or technical product, including the raw materials of the substances and components of the product.

Explanatory Information: Identification cards or any information written, printed, drawn, or engraved, indicating the components of the Good, its maintenance, storage, or validity date.

Price: The Price of sale or rent or use of the Good or Service, as the case may be.

Service: Anything provided to the Consumer, whether with or without consideration.

Defect: A lack of quality, quantity, or efficiency, or a difference in the external shape, size, or components of a Good or Service resulting from an error in its design, manufacture, production, or provision to the Consumer, which may lead to harm or deprive him, in whole or in part, of benefiting therefrom, provided that the Defect has not resulted from the action of the Consumer.

Malfunction: Everything that affects the Good after its production or the Service after its provision, which may lead to harm the Consumer or deprive him in whole or in part of benefiting therefrom, provided that the Malfunction has not resulted from the action of the Consumer.

Commercial Fraud: Deceiving the dealer in any way whatsoever, whether by altering or changing the nature of the Goods, their quantity, gender, Price, essential characteristic, origin, source, validity date, or any other matter related thereto, or providing incorrect or misleading commercial data about the promoted products. This includes fraud, counterfeiting, and deceiving the Service by not being in compliance with the legislation in force in the State, or because it contains false or misleading information.

Discounts: Offering Goods for sale at reduced Prices or providing Services at lower Prices during a specified period in any way whatsoever.

Promotion: Marketing of Goods or Services by drawing prizes, distributing gifts, or advertising Goods or Services through special offers or any other means.

Warranty: A written or implicit acknowledgement made by the Supplier or his representative that the Good or Service, subject-matter of the Warranty, is free from Defects or Malfunctions and conforms to Standard Specifications and that he undertakes to repair any Defect or Malfunction affecting the Good, replace the defective Good or re-perform the Service, within a specified period of time.

After-Sales Services: Taking care of the Good or Service to maintain its quality and this includes spare parts, maintenance, and technical support.

Recall: Withdrawal of the defective or hazardous Good through the Supplier or the concerned authority or the Relevant Authority in the State, the country of origin, or any other country.

Misleading Advertisement: Advertising a Good or Service based on deceptive information or omitting essential or basic information related to the Good or Service, which affects the Consumer and leads him to enter into a contract that he would not have entered into without that information. Announcing fake or unreal prizes or Discounts shall be considered misleading advertising.

Invoice: Any document sufficient on its own to prove the transaction or contract with the Consumer regarding the Good or Service, provided that it includes the data required by this Law or its Implementing Regulation.

This Law aims to protect all Consumer rights, and in particular the following:

1- The quality of the Good and the Service and obtaining them at the declared Price.

2- Preserving the health and safety of the Consumer when obtaining the Good or receiving the Service, without harming him when using the Good or receiving the Service.

3- Encouraging healthy consumption patterns.

The provisions of this Law shall apply to all Goods and Services within the State, including free zones, and operations related thereto and carried out by the Supplier, the Advertiser, or the commercial agent, as well as those carried out by means of electronic commerce if the Supplier is registered inside the State, without prejudice to international treaties and agreements to which the State is a party.

All obligations established under this Law are considered rights of the Consumer, including:

1- Providing an appropriate and safe environment when purchasing a Good or receiving a Service.

2- Obtaining correct information about the Goods that he purchases, uses, or consumes, or the Service he receives.

3- Educating him and raising his awareness in respect of his rights and obligations.

4- Exercising his rights to choose the most appropriate product and Service available in the market according to his wishes.

5- Protecting the privacy and security of his data and not using it for promotional and marketing purposes.

6- Respecting his religious values, customs and traditions when providing him with any Good or receiving any Service.

7- Just and prompt settlement of his disputes.

8- Obtaining fair compensation for damages incurred by him or his money as a result of purchasing or using the Good or receiving the Service.

9- All other rights stipulated by the legislation in force in the State.

Any other rights may be added by a decision of the Council of Ministers.

The text of Clause (1)

of Article (5) was replaced by virtue of Article (1)

of Federal Decree-Law No. 5 dated 08/08/2023 to read as follows:

1- A committee under the name of “Supreme Committee for Consumer Protection” shall be formed by a Cabinet decision based on the Minister's proposal. Said Committee shall report to the Ministry and it shall be chaired by the Minister and include a number of members. The decision shall determine the Committee's competencies and rules of procedure.

2- The Committee shall have the following competencies:

a- To set the general consumer protection policies.

b- To study the consumer protection reports referred thereto by the Department and the Competent Authority and take all necessary decisions with regard thereto.

c- To examine the obstacles facing the implementation of the law and propose a mechanism to solve the same.

d- To study the proposals and recommendations received by it with regard to the consumer right protection and express opinion thereon.

e- To set the consumer education plans and programs and raise awareness about the consumer’s economic rights and obligations.

f- To study the proposals of the Minister and issue recommendations with this regard.

g- To carry out any other competencies assigned thereto by the Cabinet.

1- The Department shall coordinate with the Relevant Authorities to ensure the protection of Consumer rights.

2- The Department shall submit periodic reports to the Committee regarding coordination between it and the Relevant Authorities.

3- The Implementing Regulation of this Law shall determine the controls for implementing the provisions of this article.

1- The Supplier shall, upon offering the Good for sale, place the Explanatory Information on its cover or package, or in a place where it is displayed in a clear and legible manner, and he shall indicate the manner according to which it shall be installed and used, in accordance with the Standard Specifications legislation in force in the State.

2- If the use of the Good is hazardous, the Supplier shall clearly state the same according to what is specified by the Implementing Regulation of this Law.

1- When offering the Good for sale, the Supplier shall clearly place the Price thereon.

2- When declaring the Prices of Goods and Services rendered by the Supplier, advertisement thereof shall not be misleading.

3- The Supplier shall provide the Consumer with a dated Invoice that includes his trade name, address, type of Good, its Price and quantity, or the type of Service, its Price and details, and any other data specified by the Implementing Regulation of this Law.

4- The Invoice shall be in Arabic, and the Supplier may add any other language he specifies.

In the event of a crisis, emergency circumstances, or unusual conditions in the internal or external markets, the Minister may take all necessary measures to protect and preserve the interest of Consumers from any harm, and he may issue a decision specifying the selling Prices of any Good or Goods

, and all Suppliers in the State shall be bound by this decision.

1- The Supplier shall implement all Warranties, provide the required spare parts and maintenance, replace the Good, or refund its monetary value, and commit to After-Sales Service as regards the sold Goods, within the specified time limit.

2- The Supplier shall guarantee the Service he provides and that it is free from Defects and Malfunctions within a period of time commensurate with the nature of that Service, otherwise he shall return the amount paid by the Consumer or a part thereof, or he shall re-perform the Service properly.

3- The Implementing Regulation of this Law shall determine the controls for implementing the provisions of this article.

In the event that the Supplier discovers a Defect or danger in the Good or Service that would harm the Consumer when using it or benefiting therefrom, the Supplier shall immediately inform the Ministry or the Competent Authority of potential damages and of the manner to prevent the same. Also, he shall immediately recall the same and announce that such products are hazardous, as determined by the Implementing Regulation of this Law.

In the event that a Malfunction is found in the Good or Service, the Supplier shall repair or replace the same, return the Good and refund its Price, or re-perform the Service without charge, in accordance with what is specified by the Implementing Regulation of this Law.

If the same Malfunction in the Good is repeated three (3) times during the first year from the date on which the Consumer receives it in a way that substantially affects the quality of the functional performance of the Good, the Supplier shall replace it at no cost with a new one of the same type and specifications, or recover it and refund its value to the Consumer, and that according to what is specified by the Implementing Regulation of this Law.

The Minister may issue decisions on the basis of which the terms and conditions of the Warranty and the Prices of After-Sales Service are determined, as per the type and nature of each Good or Service.

The Supplier shall stipulate in the contracts concluded by him that he commits to repair, undertake maintenance or After-Sales Service or to return, replace or refund the Good within a specific time-limit from the appearance of the Defect or Malfunction, in accordance with what is specified by the Implementing Regulation of this Law.

The text of Article (16)

was replaced by virtue of Article (1) of Federal Decree-Law No.5 dated 08/08/2023 to read as follows:

Subject to the provisions of the legislation governing Commercial Agencies that are in force in the State, the commercial agent or the distributor shall comply with the following:

1- Implementing all Warranties provided by the producer or the principal as regards the Good or Service subject of the agency.

2- Providing a similar Good for the Consumer to use without charge if the implementation of the Warranties stipulated in clause (1) of this article exceeds a period of (7) seven days, until those Warranties are implemented.

3- The agent shall be bound by all the obligations of the Supplier stipulated in this Law in the event the Service or Good is provided through him.

The Advertiser, the Supplier and the commercial agent are prohibited from describing the Good or Service in a manner that contains incorrect data and from making any Misleading Advertisement in connection therewith.

The Supplier is prohibited from promoting Goods or Services, or from making general Price Discounts or advertising the same in any way whatsoever, except after obtaining a prior licence from the Competent Authority.

Subject to the provisions of the legislation in force in the State, the Supplier is prohibited from concealing the Good, refraining from selling it, or from not providing the Service to the Consumer, with the intention of controlling or monopolizing the Price or forcing the Consumer to purchase certain quantities of the Good or adding certain conditions to benefit from the Service or to buy another Good or Service along therewith, or charging a Price higher than the Price that was advertised, in accordance with what is specified by the Implementing Regulation of this Law.

The Supplier is obligated to ensure that the Good or Service conforms to the Standard Specifications, conditions and controls related to health and safety and the legislation in force in the relevant country.

The Supplier is prohibited from including any condition when contracting with the Consumer that would harm the latter. Any condition provided for in the contract or Invoice or otherwise that would exempt the Supplier from any of the obligations stipulated in this Law shall be deemed null and void.

The Implementing Regulation of this Law shall determine the controls of the conditions that would prejudice the Consumer.

The text of Article (22)

was replaced by virtue of Article (1) of Federal Decree-Law No. 5 dated 08/08/2023 to read as follows:

1- The Ministry shall oversee the implementation of the general policy for Consumer protection in cooperation with the Competent Authorities, and in particular the following:

a- Educating the Consumer and raising his awareness as to whatever contributes to protecting him from the risks of some Goods and Services, including e-commerce Services.

b- Publishing decisions and recommendations that contribute to increasing Consumer awareness.

c- Monitoring Price movement and working to limit its increase.

d- Working to achieve the principle of competition, and combatting misleading advertisements and monopoly.

e- Receiving complaints from Consumers and the Consumer Protection Association, and taking the necessary measures in regard thereof. The Implementing Regulation of this Law shall put in place a system for receiving complaints, the necessary procedures in regard thereof and the coordination between the Ministry and the Competent Authority.

2- A table of the administrative penalties and fines that the Ministry or the Competent Authority – as the case may be - may impose on the Supplier shall be issued by a Cabinet decision.

Subject to Federal Law No. (28) of 2001 and its amendments here above-mentioned, the Ministry or the Competent Authority may, whenever the public interest requires so or in the event of a dispute between the Supplier and the Consumer, request the inspection of the Good or Service at laboratories, provided that the Supplier bears the expense of the examination if the Goods are found to be invalid.

The Implementing Regulation of this Law shall determine the controls for implementing the provisions of this article.

1- The Consumer shall have the right to claim compensation for personal or material damages sustained by him as a result of using the Good or Service, in accordance with the legislation in force in the State, and any agreement to the contrary shall be null and void.

2- Damages resulting from the product’s misuse or use contrary to the method of use are excluded from the provisions of clause (1) of this article.

1- Suppliers registered in the State and who work in the field of electronic commerce shall provide Consumers and the Competent Authorities in the State with their names, legal status, addresses and licensing bodies, as well as adequate information in Arabic about the product or Service provided, its specifications, and the terms of contract, payment, and Warranty, in accordance with what is specified by the Implementing Regulation of this Law.

2- The Ministry or the Competent Authority is not considered responsible for electronic commerce operations that take place through Suppliers unlicensed inside the State.

The data, advertisements, and contracts related to the Consumer shall be made in Arabic, and other languages may be used in addition to Arabic.

Subject to the legislation in force, the Minister or whomever he delegates and the Competent Authority, in case of necessity or urgency upon receipt of information or reports from competent authorities on a Good that is harmful or hazardous to the Consumer, may issue a decision prohibiting its import or ordering its administrative seizure or withdrawal from the market in the event of its entry.

The application of the penalties stipulated in this Law shall not prejudice any more severe penalty stipulated in any other law.

A penalty of imprisonment for a period not exceeding two years and a fine not less than (10,000) ten thousand dirhams and not exceeding (2,000,000) two million dirhams, or either of these two penalties, shall be imposed on anyone who violates any of the provisions of Articles (7,10,11,12,15,16, 17,21) and the provisions of clauses (1, 2 and 3) of Article (8) of this Law.

A penalty of imprisonment for a period not exceeding six months and a fine not less than (3,000) three thousand dirhams and not exceeding (200,000) two hundred thousand dirhams, or either of these two penalties, shall be inflicted on whoever violates any of the provisions of Articles (18,19,20,26) and the provision of clause (4) of Article (8), of this Law.

The penalty shall be doubled in the event of recidivism.

The competent court, upon conviction for any of the crimes stipulated in this Law, may rule the following:

1- Confiscation or destruction the Good, materials and tools used, at the expense of the convicted person.

2- Closure of the shop or place where the crime occurred for a period not exceeding three months.

3- Publication of the conviction ruling at the expense of the convicted person in two daily local newspapers, one of them in the Arabic language.

A penalty of imprisonment for a period not exceeding two months and a fine equivalent to twice the market value of the Goods and tools, or either of these two penalties, shall be inflicted on whoever dispose illegally and in any way whatsoever of the Goods and tools upon which the Competent Authority has expressed any reservation.

The Supplier, the commercial agent, and the Advertiser shall adjust their situation in accordance with the provisions of this Law within one year from the date of its entry into force, and this period may be extended to other similar periods by a Cabinet decision upon the Minister’s proposal.

The employees designated by a decision issued by the Minister of Justice in agreement with the Minister or head of the Competent Authority, shall have the capacity of judicial officers in proving any violation of the provisions of this Law and its Implementing Regulation and the decisions issued in implementation thereof, and that within the scope of their competence.

The text of Article (35)

was replaced by virtue of Article (1) of Federal Decree-Law No. 5 dated 08/08/2023 to read as follows:

Any interested party may file a grievance in writing with the Minister or the head of the Competent Authority – as the case may be- as regards the decisions and measures taken against him under the provisions of this Law, within (15) fifteen working days from the date of being notified of the grieved-against decision or measure, provided that all supporting documents are attached thereto. Said grievance shall be decided on within (30) thirty days from the date of its filing, and the decision issued thereon shall be final. Failure to respond thereto within the aforementioned period shall be considered a rejection thereof.

Based on the Minister’s proposal, the Council of Ministers shall issue the Implementing Regulation of this Law within six months from the date of its publication

1- Federal Law No. (24) of 2006

mentioned here above shall be abrogated, as well as any provision that contradicts or conflicts with the provisions of this Law.

2- The regulations and decisions issued in implementation of Federal Law No. (24) of 2006 shall remain applicable, as long as they do not conflict with the provisions of this Law, until the issuance of the regulations and decisions that replace them.

This Law shall be published in the Official Gazette and shall come into force as of the day following the date of its publication.

[1] Kindly see Cabinet Decision No. (120) dated 30/12/2022 on the Rules and Controls for the Pricing of Consumer Goods in the State.

[2] Clause (2) of Article (37) of Federal Law no. 15/2020 stipulates that the regulations and decisions implementing the abrogated Federal Law no. (24) of 2006 shall remain in force without contradiction to the provisions of this Law until issuance of the regulations and decisions that shall replace them, thus a mention is in order.

[3] This Federal Law was abrogated by virtue of Clause (1) of Article (28) of Federal Law No. (3) dated 13/12/2022 on the Regulation of Commercial Agencies. Moreover, Clause (2) of the same Article stipulated that the decisions and regulations in force prior to the entry into effect of the provisions of this Law shall remain applicable as long as they are not in contradiction with its provisions and until the issuance of a replacement thereof; thus, a mention is in order.

[4] This Federal Law was abrogated by virtue of Clause (1) of Article (2) of Federal Decree-law No. (31) dated 20/09/2021 on the Promulgation of the Crimes and Penalties Law.

[5] This Federal Law was abrogated by virtue of Clause (1) of Article (2) of Federal Decree-law No. (42) dated 03/10/2022 on the Promulgation of the Civil Procedure Law. Moreover, Clause (2) of the same Article stipulated that any provision in any other legislation in violation of or in contradiction with the provisions of the Civil Procedure Law here-with attached shall be abrogated, with the exception of the power of the competent authority in the Emirate which did not transfer its local judiciary to the federal judiciary to form courts or judicial committees for the consideration and adjudication of any specific lawsuit or matter in accordance with its laws; thus, a mention is in order.

[6] This Federal Law was abrogated by virtue of Clause (1) of Article (2) of Federal Decree-law No. (38) dated 03/10/2022 on the Promulgation of the Criminal Procedure Law; thus, a mention is in order.

[7] This Federal Law was abrogated by virtue of Clause (1) of Article (2) of Federal Decree-law No. (50) dated 03/10/2022 on the Promulgation of the Commercial Transactions Law provided that the regulations, decisions and laws issued in implementation of abrogated Federal Law No. (18) of 1993 shall remain applicable as long as they are not in contradiction with the provisions of the Commercial Transactions Law attached to the afore-mentioned Decree-Law until the issuance of the decisions and regulations which shall replace them by virtue of the provisions of Clause (2) of the same Article (2); thus, a mention is in order.

[8] This Federal Law No. (28) dated 21/11/2001 on the Establishment of the Emirates Standardisation and Metrology Authority was abrogated by virtue of Clause (1) of Article (11) of Federal Decree-Law No. (16) dated 27/09/2020. Clause (7) of the same Article stipulated that the regulations, decisions and laws in force with the entities which were cancelled or merged by virtue of this Decree-Law shall remain applicable until the issuance of regulations, decisions and laws to replace them. Moreover, Clause (6) of Article (8) of the aforementioned Decree-Law stipulated that the Ministry of Industry and Advanced Technology shall replace the Emirates Standardisation and Metrology Authority in all related legislation and in all rights and obligations, including all rights and obligations provided for under any contracts, agreements or memoranda of understanding concluded by the Authority; thus, a mention is in order.

[9] This Federal Law was abrogated by virtue of Clause (1) of Article (53) of Federal Decree-law No. 46 dated 20/09/2021 on the Electronic Transactions and Trust Services. Clause (3) of the same Article stipulated that the decisions and regulations in force prior to the entry into effect of this Decree-Law shall remain applicable as long as they are not in contradiction with its provisions until the issuance of a replacement thereof; thus, a mention is in order.

[10] This Federal Law was abrogated by virtue of Clause (1) of Article (30) of Federal Decree-Law No. 43 dated 20/09/2021 on the Commodities subject to Non-Proliferation (which – according to Article (31) thereof – shall come into effect as of 02 January 2022). Clause (3) of aforementioned Article (30) stipulated that the Committee for the Commodities Subject to Import and Export Controls formed under abrogated Federal Law No. 13 of 2007 and the Committee’s Executive Office shall continue to exercise their powers until the issuance of the abovementioned Cabinet Decision designating the competent entity, provided that the Committee and Executive Office shall be cancelled as soon as the abovementioned Cabinet decision is issued. Moreover, Clause (4) of the same Article stipulated that - following the issuance of the Cabinet Decision - the Competent Entity shall replace the Committee for the Commodities Subject to Import and Export Controls and the Committees’ Executive Office in all the competencies, legislation and financial and legal rights and obligations and all their assets and properties shall be transferred to such entity. Clause (5) of the same Article stipulated that the regulations and decisions issued prior to the entry into effect of the provisions of this Decree shall remain applicable as long as they are not in contradiction with its provisions until the issuance of regulations and decisions to replace them in accordance with the provisions of this new Decree-Law; thus, a mention is in order.

[11] Federal Law No. 4 dated 10/10/2012 on the Regulation of Competition was abrogated by virtue of Clause (1) of Article (39) of Federal Decree-Law No. 36 dated 28/09/2023 on the Regulation of Competition. Clause (2) of the same Article stipulated that the regulations, decisions and laws issued by virtue of the provisions of abrogated Federal Law No. 4 of 2012, including the decision on the formation of the Competition Committee, shall remain applicable until the issuance of a replacement thereof in accordance with the provisions of this Decree-Law; thus, a mention is in order.

[12] Federal Law No. 5 dated 13/08/2012 on Combating IT Crimes was abrogated by virtue of Article (73) of Federal Decree-Law No. 34 dated 20/09/2021 on Combatting Rumours and E-Crimes; thus, a mention is in order.

[13] This Federal Law was abrogated by virtue of Article (364) of Federal Decree-Law No. 32 dated 20/09/2021 on Commercial Companies which shall come into effect as of 02 January 2022. Article (363) thereof stipulated that the regulations and decisions issued in implementation of the provisions of abrogated Federal Law No. 2 of 2015 shall remain applicable as long as they are not in contradiction with the provisions of this Decree-Law until the issuance by the Ministry and the Authority – each within the scope of its competences – of the laws, regulations and decisions necessary for the implementation of its provisions; thus, a mention is in order.

[14] Provisions of Clause (1) of Article (5) before being replaced by virtue of Article (1) of Federal Decree-Law No. 5 dated 08/08/2023: 1- A supreme committee under the name of “Supreme Committee for Consumer Protection” shall be formed by a Cabinet decision based on the Minister's proposal. Said Committee shall report to the Ministry and it shall be chaired by the Minister and include a number of members who are representatives of the competent authorities and customers protection associations, in addition to two experts selected by the Minister. The decision shall determine the Committee's rules of procedure.

[15] This Article mentioned that the amendment shall be for Article (1); however, the content of the Amendment shall apply to Clause (1) thereof, based on which this update was made and the following clauses remained unchanged; thus, a mention is in order.

[17] Provisions of Article (16) before being replaced by virtue of Article (1) of Federal Decree-Law No. 5 dated 08/08/2023: Subject to the provisions of aforementioned Federal Law No. 18 of 1981, the commercial agent or the distributor shall comply with the following: 1- Implementing all Warranties provided by the producer or the principal as regards the Good or Service subject of the agency. 2- Providing a similar Good for the Consumer to use without charge if the implementation of the Warranties stipulated in clause (1) of this article exceeds a period of (7) seven days, until those Warranties are implemented. 3- The agent shall be bound by all the obligations of the Supplier stipulated in this Law in the event the Service or Good is provided through him.

[18] Provisions of Article (22) before being replaced by virtue of Article (1) of Federal Decree-law No. (5) dated 08/08/2023: The Ministry shall oversee the implementation of the general policy for Consumer protection in cooperation with the Competent Authorities, and in particular the following: 1- Educating the Consumer and raising his awareness as to whatever contributes to protecting him from the risks of some Goods and Services, including e-commerce Services. 2- Publishing decisions and recommendations that contribute to increasing Consumer awareness. 3- Monitoring Price movement and working to limit its increase. 4- Working to achieve the principle of competition, and combatting misleading advertisements and monopoly. 5- Receiving complaints from Consumers and the Consumer Protection Association, and taking the necessary measures in regard thereof. 6- The Implementing Regulation of this Law shall put in place a system for receiving complaints, the necessary procedures in regard thereof and the coordination between the Ministry and the Competent Authority. A table of the administrative penalties and fines that the Ministry may impose on the Supplier shall be attached to the Implementing Regulation.

[19] Provisions of Article (35) before being replaced by virtue of Article (1) of Federal Decree Law No. 5 dated 08/08/2023: Any interested party may file a grievance in writing with the Minister as regards the decisions and measures taken against him under the provisions of this Law, within (15) fifteen working days from the date of being notified of the grieved-against decision or measure, provided that all supporting documents are attached thereto. Said grievance shall be decided on within (30) thirty days from the date of its filing, and the decision issued thereon shall be final. Failure to respond thereto within the aforementioned period shall be considered a rejection thereof.

[20] The Implementing Regulation of this Federal Law was issued by virtue of Cabinet Decision No. 66 dated 03/07/2023 which, by virtue of Article (43) thereof, shall come into effect (3) three months after the date of its publication (It was published in the Official Gazette Issue No. 755 dated 14/07/2023); thus, a mention is in order.

[21] Federal Law no. (24) dated 13/08/2006 on consumer protection abrogated by virtue of this Article is published in the Official Gazette, issue no. 453, page 23, thus a mention is in order.